Contact:
Customer Services: cuss@socialsuicide.co.uk
Telephone: +44 7768 275913
The Bell Tower, 11 Minstrel Court, Teesdale Close
London E2 6PQ UK
Terms and Conditions:
Sorry if this is a bit dull but it is important.
Pricing
1.1. All prices are displayed in pounds sterling and will be charged in pounds
sterling at a conversion rate dictated by parties outside of our control. However,
we will endeavour to use checkout services that provide reasonable conversion
rates and commissions.
1.2 Prices include UK VAT at 17.5%. Customers within the EU are obliged to pay
this tax but are thus exempt from their home nation's local VAT. Check on this
when your goods are delivered.
1.3 Customers outside of the EU are not obliged to pay UK VAT and in a 'fix' for our checkout providers software shortcomings, we will use this 17.5% to pay for global shipping rather than passing it on to the UK HM Revenue.
1.4 Customers outside of the EU may be obliged to pay local taxes upon receipt of their order. Social Suicide, Grey Waterfall Ltd. or any associated companies, are not and cannot be held responsible for taxes applied upon you by your government.
1.5 We reserve the right to change our advertised prices as necessary.
Shipping
2.1 All orders are subject to availability. We'll sort you out if at all possible.
2.2 Customers must ensure that they provide a full and correct delivery address.
Couriers are bad enough as it is, Sat-Nav or not.
2.3 Social Suicide's offer of free shipping is in fact paid for by the cost of the item... of course. Also see 1.3.
2.3 A signature is likely to be required upon receipt. You need to ensure that
someone will be available to receive the goods during normal working hours.
Returns
3.1 We are a reasonable bunch and we won't rip you off. If only you lot were
so trustworthy.
3.2 Goods will be inspected thoroughly before dispatch. In the unlikely event
of dissatisfaction suits may be returned for a full refund within 7 days of
receipt. Unless the goods are faulty, we won't be refunding the cost of delivery
though.
3.3 Refunds will be issued only upon receipt of the goods, by Social Suicide,
in the condition they were dispatched. i.e. no wearing it to a party and sending
it back for a dry clean.
3.4 Return postage is the responsibility of the customer. Send it guaranteed
because until it reaches us it hasn't been returned.
Privacy
4.1 We collect only the information we need to process delivery of your order.
We will not share, lend, or sell this information to anyone. The checkout and
payment processes are encrypted, and we don’t keep your payment information
on file — that’s handled securely by PayPal.
4.2 Please don't send us pictures of yourself naked.
Problems
5.1 This is very unlikely
5.2 However, should you have cause for complaint, please count slowly to 10
and take a deep breath before contacting us.
5.3 If the complaint is legitimate, please e-mail customer services at cuss@socialsuicide.co.uk
giving us a bit of background and your contact details. We'll do our damndest
to see you right.
5.4 If you're just being unreasonable then please don't bother us.
Thank you for you patronage and patience.